FAQ

Help / Frequently Asked Questions

HOURS OF OPERATION

Catholic Book Publishing Co./Resurrection Press/World Catholic Press is open for business Monday–Friday, 8:45 a.m.–5:00 p.m. East Coast time.

CONTACT INFORMATION

You may contact Catholic Book Publishing Corp. four easy ways.

  1. By mail:
    77 West End Rd.
    Totowa, NJ 07512
  2. By phone: 973-890-2400
  3. By fax: 973-890-2410
  4. By E-mail: info@catholicbookb2b.com

ORDERING INFORMATION

There are four simple ways to order Catholic Book/Resurrection Press/World Catholic Press products. You will be invoiced for product and all applicable shipping and handling charges.

  1. By mail:
    77 West End Rd.
    Totowa, NJ 07512
  2. By phone:

    973-890-2400

  3. By fax:

    800-890-1844 (Phone number is toll free only in Continental U.S. Outside the Continental U.S., please call 973-890-2410.)

  4. Online:

    www.catholicbookb2b.com

    If placing an order on the web, you may either search our online catalog or, if you know which products you wish to order and have either the ISBN(s) or Catholic Book Product Code(s) on hand, click directly on the “Quick Order” button on the navigation bar at the top of our Home Page. PLEASE NOTE: Expedited delivery does not apply to online orders. For expedited delivery options (for example, overnight, 2-Day, 3-Day) and rates, please contact our Customer Service Department at 973-890-2400, Monday–Friday, 8:45 a.m.–5:00 p.m. East Coast time.

INTERNATIONAL CUSTOMERS, PLEASE NOTE
To avoid any misunderstanding, we ask that you confirm your freight forwarder by email (info@catholicbookb2b.com) once you place your order. Please include the freight forwarder’s name, address, phone number, fax number, and the name of a contact person. Thank you for your cooperation in this regard.

BACK ORDERS
Back orders will be shipped upon availability. Should you wish to cancel a back order, please do so in writing by fax at 800-890-1844 (Phone number is toll free only in Continental U.S. Outside the Continental U.S., please call 973-890-2410.), by mail to 77 West End Rd., Totowa, NJ 07512, or by E-mail to info@catholicbookb2b.com.

PRODUCT AVAILABILITY

Please note that availability dates are approximate. We will make every effort to update expected availability as changes occur. Please check from time to time for status.

PRICING

Pricing is subject to change once a year, customarily in the month of July. All prices are given in U.S. dollars.

SHIPPING AND HANDLING INFORMATION

Method of Shipping
Our customary method of shipping is FedEx Ground. Expedited delivery does not apply to online orders. For expedited delivery options (for example, overnight, 2-Day, 3-Day) and rates, please contact our Customer Service Department at 973-890-2400, Monday–Friday, 8:45 a.m.–5:00 p.m. East Coast time.

Drop Shipments
There is a $5.00 fee per drop shipment. Catholic Book asks that all drop shipment orders be faxed to 800-890-1844 (Phone number is toll free only in Continental U.S. Outside the Continental U.S., please call 973-890-2410.); or by e-mailed to info@catholicbookb2b.com. PLEASE NOTE: Catholic Book does not drop-ship orders to international destinations.

RETURNS/DAMAGED PRODUCT POLICY/CREDITS

Damaged Product Replacement

Catholic Book Publishing Corp. will replace product damaged in transit if damage is reported to Catholic Book within ten (10) working days. PLEASE NOTE: If there is damage to outside packaging, Catholic Book must be advised of said damage (please call 877-CATBOOK [228-2665]), so that a Return Material Authorization Number (RMA #) can be given to you BEFORE material is returned.

When returning product that has been damaged in transit, please use the Return Material Authorization form enclosed with your order to record the RMA # provided to you by the Catholic Book Publishing Customer Service Department. Please be sure to include the original of the Return Material Authorization form when you return the damaged product(s) to Catholic Book Publishing. Please keep a copy of the Return Material Authorization form for your records. No return will be accepted unless it has been approved and assigned an RMA #.

Defective Product Replacement

In the event that you receive a defective product, we ask that you contact Catholic Book Publishing by phone at 877-CATBOOK (228-2665) to secure a Return Material Authorization Number (RMA #) BEFORE material is returned.

When returning a defective product, please use the Return Material Authorization form enclosed with your order to record the RMA # provided to you by the Catholic Book Publishing Customer Service Department. Please be sure to include the original of the Return Material Authorization form when you return the damaged product(s) to Catholic Book Publishing. Please keep a copy of the Return Material Authorization form for your records. No return will be accepted unless it has been approved and assigned an RMA #.

In addition, please clearly indicate where defect is located.

The returns of damaged or defective product are the only exceptions to our returns policy as outlined below under "Returns/Credits."

Returns/Credits

Returns will be accepted and credits issued only if Catholic Book makes an error in either the processing or shipping of your order. (The only exceptions with regard to acceptable returns are noted above under “Damaged Product Replacement” and “Defective Product Replacement.”) Please be advised that Catholic Book does not accept returns for overstock publications.

Approved returns must be accompanied by a Return Material Authorization form on which you have recorded the Return Material Authorization Number (RMA #) provided to you by the Catholic Book Publishing Customer Service Department. Please be sure to include the original of the Return Material Authorization form when you return the damaged product(s) to Catholic Book Publishing. Please keep a copy of the Return Material Authorization form for your records. No return will be accepted unless it has been approved and assigned an RMA #.

Damaged or defective materials will be either replaced or credited upon your request. Please note that a credit will be issued only if the product has been purchased from us. Please furnish an Invoice Number to receive proper credit. Please notify Catholic Book within ten (10) working days of any damages that may have occurred in transit. We will assist in any way possible with filing a claim with the appropriate freight company. Please be advised that no credits will be issued until claims are processed. No credit will be issued unless an RMA # is included with the return.

Packing Returned Product

After receiving approval to return product to Catholic Book Publishing Corp., please observe the following guidelines: 1.) pack products flat (not on spines); 2.) secure products by filling empty spaces in packaging with white paper, Styrofoam packing, or bubble pack (avoid using newspapers as the print can damage product); 3.) if returning defective product, please clearly indicate where defect is located; 4.) include name, address, account number (located in top left-hand corner of packing slip), our order number (located in top right-hand corner of packing slip), and copy of original packing slip for each package returned; 5.) include your Return Material Authorization form, complete with Return Material Authorization Number (RMA #); 6.) record your RMA # on the outside of the return packaging.

For your own protection, Catholic Book Publishing suggests that you use a traceable means of returning product and keep a copy of related paperwork for your records. Catholic Book cannot be held responsible for returns made without the benefit of some type of tracking method.

ACCOUNT TERMS

Payment Terms
Payment terms are Net 30 Days. Freight Terms are F.O.B. All remittance should be payable to Catholic Book Publishing.

Purchase Order Minimum
The net minimum purchase order requirement is $25.00.

ACCOUNT INFORMATION CHANGES

Changing Account Information
Please notify Catholic Book Publishing in writing if any of your account information changes, including name, address, phone number, fax number, or e-mail address. You may contact Catholic Book Publishing Co. by mail at 77 West End Road, Totowa, NJ 07512; by fax at 800-890-1844 (Phone number is toll free only in Continental U.S. Outside the Continental U.S., please call 973-890-2410.); or by e-mail at info@catholicbookb2b.com.

FOREIGN-LANGUAGE OR PRE-VATICAN II BIBLES AND MISSALS

Catholic Book Publishing Corp. does not currently publish Bibles (except for BIBLIA DE AMERICA) or Missals (except for children) in any foreign language. We also do not publish Bibles or Missals that pre-date Vatican II. We publish only translations that have been approved by the Secretariat of Divine Worship, which carries out the work of the Bishops' Committee on Divine Worship, a standing committee of the United States Conference of Catholic Bishops.

DOWNLOADING

Cover images are owned by Catholic Book Publishing Corp. Neither they nor pages from this site are to be downloaded, except for personal use only, without the express permission of Catholic Book Publishing Corp.

UPLOADING

The contents of pages from this site are not to be uploaded to any other Internet site for any reason. Catholic Book Publishing suggests that webmasters create links to this site as provided for under "Linking" below.

LINKING

Catholic Book Publishing Corp. invites sites that promote Catholic resources of the highest quality of content, in keeping with the commitment of Catholic Book Publishing Corp., to establish links to catholicbookpublishing.com.

WEBSITE ERRORS

Every effort has been made to provide our valued customers with an error-free website. With the amount of data furnished, it is possible that an error or inaccuracy exists. If you find something amiss, please contact us at info@catholicbookb2b.com, so that we can correct it as soon as possible.